Understanding Primary Care Inbox Management: A Qualitative Study of Patient Message Prioritization and Inbox Workflow [Practice management and organization]
Annals of Family Medicine
NOVEMBER 20, 2024
Context Patient messaging to providers has dramatically increased since the pandemic, leading to informatics efforts to categorize messages to facilitate more efficient review. Setting Video call and screen share via Teams. Conclusion Clinicians generally lack the time to prioritize patient messages.
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