Understanding Primary Care Inbox Management: A Qualitative Study of Patient Message Prioritization and Inbox Workflow [Practice management and organization]
Annals of Family Medicine
NOVEMBER 20, 2024
Context Patient messaging to providers has dramatically increased since the pandemic, leading to informatics efforts to categorize messages to facilitate more efficient review. Beyond our findings related to prioritization, we identified six themes and 14 subthemes related to clinicians’ approaches to managing their inbox workloads.
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