“The physician–patient encounter is health care’s choke point” -NEJM
A Country Doctor Writes
JUNE 21, 2025
I thought of it the other day when I put together a presentation about Galileo’s way of interacting with patients. We provide many more services over the phone and virtually and we have a whole division for preventative care. We meet people where they are and in many different ways. 1) Healthcare is not at all customer centered.
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