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Practice tip of the week: Improving the patient experience

Physician's Practice

Recent Videos Related Content Bathrooms “R” Us Neil Baum, MD June 27th 2025 Article The small details, like restroom cleanliness, shape patient perceptions and impact healthcare experiences in practices. Tech upgrade success: 6 rules every practice should follow Keith A.

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A true story of payer negotiations

Physician's Practice

Physicians, whether in small practices or employed by hospitals, face a daunting challenge when trying to get a payer to approve a medication, procedure or imaging study. I sent them articles from the medical literature that confirmed the office procedure had outcomes equivalent to the surgical procedure.

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Bathrooms “R” Us

Physician's Practice

Reynolds Blog Article The small details, like restroom cleanliness, shape patient perceptions and impact healthcare experiences in practices. I refer to this thought transference as the Bathroom Experience (BE), a powerful metaphor for how seemingly minor details can dramatically impact patients’ perceptions of a medical practice.

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Episode 236: ARM Episode 16 – Live from SGIM: Best of Antiracism Research at the Society of General Internal Medicine’s 2022 Annual Meeting

The Clinical Problem Solvers

Okah is a family medicine clinician and NRSA research fellow at the University of North Carolina School of Medicine, and she studies the association between the use of race in medical decision-making and beliefs regarding the etiology of disparities in health outcomes. Episode 9: Moving Towards Antiracism in Medical Education.”

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Music as Medicine: Jenny Chen, Tyler Jorgensen, & Theresa Allison

GeriPal

You can hear Tyler and I having a great time singing together and sharing stories around his podcast My Medical Mixtape. Alex 00:53 And we’re delighted to welcome Tyler Jorgensen, who’s a palliative care doc, emergency medicine doc, at the University of Texas, Austin. Tyler 01:12 AHPM. We were in Denver. Alex 01:15 AHPM.

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