Patient Journey Mapping: How Attached and Unattached Community Members Access Primary Care [Health care services, delivery, and financing]
Annals of Family Medicine
NOVEMBER 20, 2024
Objective: Journey mapping is a visual user engagement tool employed in service design and increasingly in a medical context, focusing on identifying opportunities for improvement. This study will be used by the Frontenac, Lennox & Addington Ontario Health Team (FLA-OHT) to guide design a person-centered medical home.
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