What every physician should know about care experience (and why it matters)
Permanente Medicine
JUNE 3, 2025
When you put in that referral, how do we make sure that that patient walks out with the specialty appointment versus phone tag. They’ll also pen the rheumatology referral. Last year we [met] to talk about how to make the booking experience of our patients superb, how do we give them the red-carpet treatment.
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