What every physician should know about care experience (and why it matters)
Permanente Medicine
JUNE 3, 2025
WM: Like you, I’m a family physician. When you put in that referral, how do we make sure that that patient walks out with the specialty appointment versus phone tag. Let’s say a diabetic comes in and they’re on metformin. They’ll also pen the rheumatology referral. But they take it a step further.
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