What every physician should know about care experience (and why it matters)
Permanente Medicine
JUNE 3, 2025
WM: Like you, I’m a family physician. So it’s not uncommon that many patients start to ask certain questions and I’m like, did you happen to consult with Dr. Google before coming to see me? When you put in that referral, how do we make sure that that patient walks out with the specialty appointment versus phone tag.
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