Understanding Primary Care Inbox Management: A Qualitative Study of Patient Message Prioritization and Inbox Workflow [Practice management and organization]
Annals of Family Medicine
NOVEMBER 20, 2024
Objective Our goal was to examine how message prioritization (as distinct from categorization) occurs in primary care, and to understand the approaches primary care clinicians deployed for managing their inbox workflows. Study Design Semi-structured interviews and inbox work observations at MedStar Health.
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