What every physician should know about care experience (and why it matters)
Permanente Medicine
JUNE 3, 2025
Dr. Marcos highlights some groundbreaking practices at Kaiser Permanente, like enhancing booking systems and smoothing the onboarding process for new members to increase satisfaction. Last year we [met] to talk about how to make the booking experience of our patients superb, how do we give them the red-carpet treatment.
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