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Practice tip of the week: Improving the patient experience

Physician's Practice

Offer Amazon-style scheduling Consumers book flights and groceries online; they want the same autonomy in health care. Start by mapping appointment types—new patient, well-visit, urgent squeeze-in—and building smart rules so the platform can’t double-book or slot a complex case into a 10-minute window.

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Caring for the Unrepresented: A Podcast with Joe Dixon, Timothy Farrell, Yael Zweig

GeriPal

So like as an example, in New York State, if someone has no healthcare proxy that they’ve designated, there is a legal structure by which we can assign a surrogate, whereas other states don’t have that same structure. But they also did not do the DPOA for healthcare form. So there’s no healthcare surrogate.