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Practice tip of the week: Improving the patient experience

Physician's Practice

Offer Amazon-style scheduling Consumers book flights and groceries online; they want the same autonomy in health care. Start by mapping appointment types—new patient, well-visit, urgent squeeze-in—and building smart rules so the platform can’t double-book or slot a complex case into a 10-minute window.

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A true story of payer negotiations

Physician's Practice

Physicians, whether in small practices or employed by hospitals, face a daunting challenge when trying to get a payer to approve a medication, procedure or imaging study. I sent them articles from the medical literature that confirmed the office procedure had outcomes equivalent to the surgical procedure. Neil Baum, M.D. ,

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Bathrooms “R” Us

Physician's Practice

Reynolds Blog Article The small details, like restroom cleanliness, shape patient perceptions and impact healthcare experiences in practices. I refer to this thought transference as the Bathroom Experience (BE), a powerful metaphor for how seemingly minor details can dramatically impact patients’ perceptions of a medical practice.

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Music as Medicine: Jenny Chen, Tyler Jorgensen, & Theresa Allison

GeriPal

You can hear Tyler and I having a great time singing together and sharing stories around his podcast My Medical Mixtape. Alex 00:53 And we’re delighted to welcome Tyler Jorgensen, who’s a palliative care doc, emergency medicine doc, at the University of Texas, Austin. What’s your favorite book? Alex 01:15 AHPM.

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