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Are your patients satisfied?

Physician's Practice

These videos are 5 to 10 minutes in length and will provide practical ideas and suggestions that have been tested in his practice or used by other physicians that significantly improve the efficiency and productivity of their medical practices. He has written a book, What’s Going on Down There?

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Bathrooms “R” Us

Physician's Practice

I refer to this thought transference as the Bathroom Experience (BE), a powerful metaphor for how seemingly minor details can dramatically impact patients’ perceptions of a medical practice. That sends patients a message that the practice might be neglecting other details. A clean bathroom goes unnoticed because it’s expected.