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Practice tip of the week: Improving the patient experience

Physician's Practice

Offer Amazon-style scheduling Consumers book flights and groceries online; they want the same autonomy in health care. Start by mapping appointment types—new patient, well-visit, urgent squeeze-in—and building smart rules so the platform can’t double-book or slot a complex case into a 10-minute window.

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Are your patients satisfied?

Physician's Practice

These videos are 5 to 10 minutes in length and will provide practical ideas and suggestions that have been tested in his practice or used by other physicians that significantly improve the efficiency and productivity of their medical practices. Dr. Baum is Professor of Clinical Urology at Tulane Medical School in New Orleans, Louisiana.

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Pearls profiles: Get to know Neil Baum, MD

Physician's Practice

Reynolds Feature Video Introducing Neil Baum, MD, Professor of Clinical Urology at Tulane Medical School in New Orleans, Louisiana, and the author of multiple books. He has also written The Complete Business Guide to a Successful Medical Practice, which was published in 2015. He has written a book, What’s Going on Down There?

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A true story of payer negotiations

Physician's Practice

Physicians, whether in small practices or employed by hospitals, face a daunting challenge when trying to get a payer to approve a medication, procedure or imaging study. I sent them articles from the medical literature that confirmed the office procedure had outcomes equivalent to the surgical procedure. Neil Baum, M.D. ,

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Bathrooms “R” Us

Physician's Practice

I refer to this thought transference as the Bathroom Experience (BE), a powerful metaphor for how seemingly minor details can dramatically impact patients’ perceptions of a medical practice. A clean bathroom goes unnoticed because it’s expected. But a dirty one? The BE concept also extends beyond restrooms.

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Lead, follow or get out of the way

Physician's Practice

Reynolds Blog Article Innovative medical practices thrive by embracing change, prioritizing patient care and learning from setbacks to enhance success and satisfaction. For example, practices have adopted electronic medical records (EMR) systems only to find that productivity in the practice ground to a halt.