Remove Books Remove Finance Remove Healthcare Experience Remove Internal Medicine
article thumbnail

Practice tip of the week: Improving the patient experience

Physician's Practice

Offer Amazon-style scheduling Consumers book flights and groceries online; they want the same autonomy in health care. Start by mapping appointment types—new patient, well-visit, urgent squeeze-in—and building smart rules so the platform can’t double-book or slot a complex case into a 10-minute window.

article thumbnail

A true story of payer negotiations

Physician's Practice

Baum is the author of several books, including the best-selling book Marketing Your Medical Practice: Ethically, Effectively, Economically , which has sold over 225,000 copies and has been translated into Spanish. But remember, sometimes the Davids really do beat the Goliaths! Neil Baum, M.D. ,

article thumbnail

Bathrooms “R” Us

Physician's Practice

Reynolds Blog Article The small details, like restroom cleanliness, shape patient perceptions and impact healthcare experiences in practices. Neil Baum, MD Perhaps you have been on an airplane and pulled down the tray only to find food scraps and coffee stains on the tray.