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What every physician should know about care experience (and why it matters)

Permanente Medicine

They candidly discuss the unique challenges and opportunities health care organizations face in meeting patient expectations. Dr. Marcos highlights some groundbreaking practices at Kaiser Permanente, like enhancing booking systems and smoothing the onboarding process for new members to increase satisfaction. AM: Thank you so much.

IT 52
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Time for Geriatric Assessments in Cancer Care: William Dale, Mazie Tsang, and John Simmons

GeriPal

Does it improve outcomes that patients, caregivers, and clinicians care about? hint: 80% can be done in advance by patients or caregivers) Why is it that some oncologists are resistant to conducting a geriatric assessment, yet have no problem ordering tests that cost thousands of dollars? Welcome back, William. Delighted to be here.