"Sludge audits" identify obstacles to completing colorectal cancer screening
Common Sense Family Doctor
MARCH 15, 2025
A 2022 article in the Harvard Business Review introduced the term sludge to describe “these types of situations in which the design of a specific process consistently impedes individuals from completing their intended action.” Wait times. More travel to a laboratory or a different office for a test or procedure. The list goes on.
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