Appointment Healthcare Experience Internal Medicine Medical 
Physician's Practice
JUNE 30, 2025
Start by mapping appointment types—new patient, well-visit, urgent squeeze-in—and building smart rules so the platform can’t double-book or slot a complex case into a 10-minute window. Offer Amazon-style scheduling Consumers book flights and groceries online; they want the same autonomy in health care.
Physician's Practice
JUNE 27, 2025
Reynolds Blog Article The small details, like restroom cleanliness, shape patient perceptions and impact healthcare experiences in practices. I refer to this thought transference as the Bathroom Experience (BE), a powerful metaphor for how seemingly minor details can dramatically impact patients’ perceptions of a medical practice.
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