article thumbnail

Practice tip of the week: Improving the patient experience

Physician's Practice

Start by mapping appointment types—new patient, well-visit, urgent squeeze-in—and building smart rules so the platform can’t double-book or slot a complex case into a 10-minute window. Offer Amazon-style scheduling Consumers book flights and groceries online; they want the same autonomy in health care.

article thumbnail

Bathrooms “R” Us

Physician's Practice

Reynolds Blog Article The small details, like restroom cleanliness, shape patient perceptions and impact healthcare experiences in practices. If the patients have not arrived in the office, contact them to inform them of the delay and offer them the option to reschedule their appointment.