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Is your telehealth setup up to snuff? 7 quick checkpoints for practices

Physician's Practice

Before your next virtual appointment, run your setup through these seven checkpoints. Regulators are paying attention, too; Medicare’s latest telehealth parity rules, state cross-licensure compacts and ransomware reporting mandates mean a single dropped call can have legal and financial fallout that lasts long after the visit ends.

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Practice tip of the week: Improving the patient experience

Physician's Practice

Start by mapping appointment types—new patient, well-visit, urgent squeeze-in—and building smart rules so the platform can’t double-book or slot a complex case into a 10-minute window. Offer Amazon-style scheduling Consumers book flights and groceries online; they want the same autonomy in health care.

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Lead, follow or get out of the way

Physician's Practice

I don't believe anyone will arrest or fine you for practicing patient-first healthcare. Did they have to wait long to obtain an appointment? For example, if you need to refer your patient to another physician for specialized attention, encourage staff to do the preliminary work and make the call and appointment for the patient.

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Practice tip of the week: Be an on-time physician

Physician's Practice

This April 2024 article by Neil Baum, MD , on being an on-time physician gives this tip: Instruct new patients to arrive 20-30 minutes before their appointment to fill out paperwork or complete the paperwork online if your website provides the forms for patient demographics and a health care questionnaire.

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9 design tweaks to refresh your practice

Physician's Practice

Likewise, flow-oriented layouts have been linked to higher staff productivity and fewer late appointments. Research shows that design cues such as soft lighting and muted earth tones can drop perceived wait times by as much as 25%, even when actual waits remain unchanged. Read the findings.

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Bathrooms “R” Us

Physician's Practice

Reynolds Blog Article The small details, like restroom cleanliness, shape patient perceptions and impact healthcare experiences in practices. Their thoughts might jump to, “If they can’t keep their bathroom clean, what about their attention to my healthcare records?