Appointment Events Lab Testing Provider 
Permanente Medicine
MAY 20, 2025
” “Whether you’re the call center agent, the receptionist, [or] the lab tech, you participate and you provide the input into innovation,” said Dr. Nguyen. The Southern California Permanente Medical Group is one of the largest medical groups in the nation with more than 8,800 physicians providing care for over 4.8
Physician's Practice
JUNE 27, 2025
All the staff agreed that it was not a representation of the care we provide our patients. When the doctor is late for the clinic, and patients are waiting for more than 30 minutes, it is helpful to have a staff member enter the reception area (not the waiting room) and provide patients with an estimated arrival time for the doctor.
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