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Factors associated with patients' experience of access to their primary health care clinic: a multilevel analysis [Health care services, delivery, and financing]

Annals of Family Medicine

Between September 2022 and June 2023, online questionnaires were sent to patients attached to a family physician and to PHC professionals and administrative staff. Analyses were stratified by the number of consultations in the last 12 months: between 1 and 5 or over 5 consultations. Population studied. Instrument.

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What every physician should know about care experience (and why it matters)

Permanente Medicine

WM: Like you, I’m a family physician. So it’s not uncommon that many patients start to ask certain questions and I’m like, did you happen to consult with Dr. Google before coming to see me? When you put in that referral, how do we make sure that that patient walks out with the specialty appointment versus phone tag.

IT 52