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Lead, follow or get out of the way

Physician's Practice

After learning that the insurance company (trying to play doctor) recommends a generic drug that is less effective and has more adverse effects because it does not carry the more expensive drug on its formulary, this gives the doctor cause for concern for their patient. Did they have to wait long to obtain an appointment?

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Bathrooms “R” Us

Physician's Practice

If the patients have not arrived in the office, contact them to inform them of the delay and offer them the option to reschedule their appointment. This article inspired by Shep Hyken’s article appearing in Forbes Magazine Neil Baum, MD , a Professor of Clinical Urology at Tulane University in New Orleans, LA.