Evaluating Patient Experiences with a Virtual Triage and Assessment Centre in Renfrew County, Ontario, Canada [Mixed methods research]
Annals of Family Medicine
NOVEMBER 20, 2024
Context: In March 2020, the Renfrew County Virtual Triage and Assessment Centre (VTAC) was launched as a large-scale, innovative, hybrid healthcare program. However, an important aspect yet to be explored is how patients experience the program. Objective: The aim of this study was to evaluate patients’ experiences with VTAC.
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