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Defining Emergency

StorytellERdoc

To office appointments sent to the ER because "we are overbooked today." Several patients with chest pain (one requiring immediate catheterization), two patients with respiratory distress (one from skipping dialysis and one from a COPD exacerbation), and three patients from a motor vehicle collision presented almost simultaneously to our ER.

ER 100
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What every physician should know about care experience (and why it matters)

Permanente Medicine

They candidly discuss the unique challenges and opportunities health care organizations face in meeting patient expectations. Today we are talking about the patient care experience specifically here at Kaiser Permanente, but also in general. I joined SCPMG straight from residency in 2006. AM: Thank you so much.

IT 52