What every physician should know about care experience (and why it matters)
Permanente Medicine
JUNE 3, 2025
I joined SCPMG straight from residency in 2006. When you put in that referral, how do we make sure that that patient walks out with the specialty appointment versus phone tag. Today we are talking about the patient care experience specifically here at Kaiser Permanente, but also in general. WM: Like you, I’m a family physician.
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