What every physician should know about care experience (and why it matters)
Permanente Medicine
JUNE 3, 2025
I joined SCPMG straight from residency in 2006. The patient reached out to me and asked what I thought or recommended because I had built that relationship with that patient, I had built that trust. When you put in that referral, how do we make sure that that patient walks out with the specialty appointment versus phone tag.
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