StorytellERdoc
JULY 10, 2014
To office appointments sent to the ER because "we are overbooked today." After this, one of our regulars who had been to our ER over 200 times (since we started tracking in March of 2006) arrived via ambulance. To pain control issues. To mildly elevated blood pressure readings. To months of nonspecific weaknesses and fatigue.
Permanente Medicine
JUNE 3, 2025
I joined SCPMG straight from residency in 2006. When you put in that referral, how do we make sure that that patient walks out with the specialty appointment versus phone tag. Today we are talking about the patient care experience specifically here at Kaiser Permanente, but also in general. WM: Like you, I’m a family physician.
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